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FAQs

  • How long do you deliver the cookie making machine ?
    - Pre-orders are currently being collected for the first quarter of 2024, with deliveries taking place in March.
  • Which country do you manufacture ?
    - We make our production in our factory in Turkey.Our sales office is in United States.
  • Do your products have any warranty ?
    Our prices include a 1-year warranty.
  • Are you billing ?
    Of course, after the payment is in the system, the invoice is automatically issued and sent to you.
  • What is the capacity, weight and dimensions of the biscuit or cookie making machines ?
    Model : Bismach Pro Automatic Biscuit Making Machine with Custom Mold - Capacity: 100 kg / h - Weight: 15 kg - The size is 550 mm x 302 mm x 298 mm - Completely Electrical - 220 V : 24 V Model : Bismach Manual Biscuit Making Machine with Custom Mold - Capacity: 30 kg / h - Weight: 10 kg - The size is 245 mm x 275 mm x 505 mm - Manual
  • What are the sizes of the patterns on the molds?
    - Due to the working principle of our machine, we do not exceed 8 mm in thickness. - We attach our mold dimensions below to help you decide on your design. - Mold of Bismach Pro Automatic Biscuit Making Machine - Mold of Bismach Manual Biscuit Making Machine
  • Are the products insured during the shipping process ?
    - Our products are manufacturer insured during the entire delivery process.
  • How is the payment system ?
    - We use Stripe for payment system. Stripe has an infrastructure that protects buyer information. Your card details cannot be viewed. The 's' in the https:/ section at the top left of the site means that the site is secure. You can also make your payments directly to our bank accounts. The decision is entirely yours.
  • What should we pay attention to before making a payment ?
    1 - Make sure you have a Master card or Visa . 2 - Make sure your card is open for international spending . 3 - Make sure you have enough balance on your card . 4 - Make sure you write your card information and address correctly. If you are still having trouble making a payment, we recommend that you contact your bank.
  • Can we pay with Paypal ?
    - We are currently using stripe , PayPal will be active in the near future .
  • Do you have social media accounts ?
    - You can easily follow us on, Instagram, Youtube at the bottom of our website.
  • What is included in the price ?
    - Our prices include 1 custom mold(Your Design) , 1 year warranty.
  • Is there a refund ?
    - The machine can be changed immediately in case of any technical malfunction or broken or injured.
  • Can you send to all countries ?
    - We can ship our machines all over the world with our shipping option.
  • How is the repair service after any breakdown ?
    We have agreements with national air cargo companies.It is unlikely that you will encounter a problem for a long time.However, if you encounter it again, we take delivery of your machine from you and maintain it within 1 week and send it back to you. There is no charge for any service under the warranty.
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